FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://nikkolasd4fun.com/account/login and click create account.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at https://nikkolasd4fun.com/pages/contact-us just in case there’s a problem with your order. Choose the best for that fits your purpose. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

Once an order has been submitted to the warehouse, it is usually not possible to make changes or cancel.

If you need to cancel an order, please contact us immediately https://nikkolasd4fun.com/pages/contact-us with your order number. 

If it is not possible to cancel your order in time you may Refuse the shipment.  To refuse a shipment, simply inform the carrier when they attempt to deliver to you, or take the sealed/unopened shipping box back to the shipping carrier's local office and ask them to Return to Sender. Once the items are back at the warehouse and received, we can issue a credit for the refused products. Please note that if the shipping box has opened, the carrier will not accept it and it is no longer possible to refuse the shipment.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

The warehouses need at least 1 to 3 Business days to process orders, and the majority of orders are shipped in this time frame. The delivery time frame you select during your purchase, begins the day your order is shipped. Please note that during the winter holidays, the processing timeframe may take longer. https://nikkolasd4fun.com/policies/shipping-policy

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Please get in touch https://nikkolasd4fun.com/pages/contact-us if your order hasn’t been delivered according to the expected timescales, and we will check your order status. 

We ship anywhere in the U.S. We do ship to military addresses. https://nikkolasd4fun.com/policies/shipping-policy

InTo properly address a mailpiece, you need the following information:  

• Name of the recipient
• The PSC (Postal Service Center), CMR (Community Mail Room), UMR (Unit Mail Room), RPO (Regional Post Office), APO (Army Post Office) or OMDC (Official Mail Distribution Center) number.              
• If applicable, the recipient's Military Post Office Box number.
• The APO and "state" designator (AA, AP, AE).
• The correct ZIP Code for the unit, preferably the ZIP+4.

For instance, here is a sample APO Address:

GEN Omar Bradley
PSC 1234, Box 12345
APO AE 09204-1234

For a FPO:

CAPT John Paul Jones
USS Cochrane (DDG-21)
FPO AP 96543-1234

For a DPO:

John Adams
Unit 8400, Box 0000
DPO, AE, 09498-0048

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Shipping costs vary based on the weight, shipping box/mailer dimensions, and the distance from the origin to destination. You are charged the exact carrier shipping cost. If your order value is more than $100, we provide free shipping.

 

 

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

When your order is shipped, you will receive an email confirmation with your tracking number. You can also view your tracking information any time by going to My Account, then Order History. 
 

(*Please note that tracking may take at least 24-48 hours after shipment to show updates online).

Just download the "Shop App" to track your order:https://shop.app/sms.

When you receive your package, promptly check the items to make sure the  items are working. We are happy to provide account credit or replace  items found to be DEFECTIVE.  Due to the nature and usage of Adult  Products, ALL SALES ARE FINAL and the warehouses do not accept returns. 

You  must contact us within the first 7 days when you  have received a defective or incorrect item and are requesting either a refund or replacement. We will enter the information into your order so  that your product issue can be handled smoothly. 

https://nikkolasd4fun.com/policies/refund-policy

If you do have a return you will contact us via form https://nikkolasd4fun.com/pages/contact-us, we will reach out and provide directions on returns if your item is deemed returnable.

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via https://nikkolasd4fun.com/pages/contact-us with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached NOT OPENED! Any open packages will be considered opened and used and will not be returned. No money will be funded until item is returned back to us and carefully checked out.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Your order will be shipped separately and possibly arrive at different times. The adult toy is purchased already made to go. The print-on-demand item is made printed as the order is received. 

Please fill out the Print-on-demand Contact Us Form. All contact is via email. Please do not write in the chat with a representative regarding your print-on-demand order. They will not be able to assist unless you have placed and order for an adult toy as well. Please click link for assistance.

Print-on-demand Form.

Please allow 24 to 48 hours for a response. 

Any discounts for adult toy items will not be valid on any print on demand items. Discounts are processed separately. 

Print on demand will not be shipped free. You will be charged shipping for those specific items.